send an email to support with the ID of the devices (through the app)
green light on it LIGHTS ALL THE TIME (no blinks)
anybody know something?
Hi Julio A. Jorge,
Did you read the troubleshooting post? Hope you can solve the problem by reading the post. If not, then you should submit a feedback in eWeLink, the support will check out the problem and reply you.
I have the similar problem. All devices goes offline and can't connect tot the server.I have also trouble to log in to the eWeLinik app. So, this is definitely ITEAD server problem. Seems that this devices are not for EU. I got offline 3 times in 5 days. To put it back online first time I re-install the app and pair it again. The second time I need to power everything off and then also delete devices and pair it again. Work after a lot of attempts. Maybe is this because is New Year and servers are overload. But is very frustrating using this products. Seems that are not done well.
No they're not using it.
I bought it yesterday, so this is the first time it's used.
Please feedback this issue on ewelink“feedback”,my APP department colleagues will help you.They also need your feedback record.
Then you should submit a feedback. Our IT support will check and reply you.
Purtroppo l'accoppiamento dei sonoff è un tasto dolente. In alcuni casi ho perso parecchie ore per questa operazione. Pur seguendo tutti i suggerimenti da parte di ITEAD molte volte il problema restava. Ci vuole molta pazienza
I hope you are right Andrzej Konopacki and this is because of New Year and holidays. Seems that will be the best to flash the devices and have the own server :)
@iman: it looks like your phone is not being assigned an IP address correctly. I had the same problem, and noticed I could connect via WiFi from a Pc, but not from my iPhone. Next time I'll try by setting a static address.