ITEAD Customer Care Center

Getting Started with eWeLink 8

• Introductions to eWeLink
• Getting Started
• Share Control
• Timer
• Scene

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Sonoff Product Guide 2

• User Manual
• Product Comparison: 4CH R2 Vs 4CH Pro R2

Works with Google Home/Alexa/Amazon Echo/Nest Thermostat/IFTTT 8

• Unable to link eWeLink account to Google Home
• Sonoff works with IFTTT
• Works with Alexa: Ask Alexa to Control Your Home Appliances
• Standard Alexa voice commands for controlling Sonoff devices in US/UK/IN/CA/AU English, German, Japanese, French
• Works with Google Home: Ask Google Assistant to Control Your Home Appliances

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FAQ- Sonoff Product 3

• Is Sonoff product working with 5G or will it in the future?
• How can I downgrade the firmware/flash 3rd party through OTA?
• Unable to upgrade firmware

FAQ-eWeLink 15

• Why I can't receive push notification and how to fix this?
• Auto turn on/off
• Network unavailable
• Device sharing failed
• Device Offline Troubleshooting

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FAQ-Google Home/Alexa... 3

• FAQ - Work with Google Nest
• FAQ - Work with Google Home
• FAQ - Work with Alexa

PCB Service 5

• Normal Condition of PCB capabilities
• Requirements on the PCB Design
• Gerber Files Requirements
• How to upload Gerber Files
• PCB Panelization Rules

Customized Project 0

PCB Assembly Service 5

• Introduce
• File Requirements
• WARRANTY AND ITEAD’S LIABILITY
• How to Place a PCBA Order
• FAQ