Mr. Mauro Mowszowicz, How can I send the devices ID if I can NOT add these two new Sonoff POW to the EWeLink ? I can just right down the POW number which appear short moment during pairing. Do you want this number (e.g. ITEAD .........................)?
How do I cancel notifications for this topic?
Will see. Have been back online yesterday, but today again offline from morning. Not promising for now...
Did you have check your router account and password is right? please see attachment.
Did you have connect too much device to your router?
Please refer to link at first: http://support.iteadstudio.com/support/discussions/topics/11000001238
It's amazing that they do not solve this problem.
I have another sonoff running for months correctly, now I have bought a new one, but, in the ewelink app, it always appears as "offline", while the other sonoff works correctly.
I can ping eu-disp.coolkit.cc without problems, I can connect to the new device sonoff from my phone's wifi, everything seems to be correct, but, the new device always appears as "offline" in my ewelink app and the device it is always with the double blinking that indicates that it does not connect to the server.
hello world and happy new year
i bought a sonoff module. after 3 days tring pairing it, i success. Module has been upgrade, but in the night, no network. since it can't connect to server. each pairing it can't connect to server.
i'm informatician, i've got several wifi access, no firewall inside , i read support and all recommandations are ok. no problem to pairing but never online since !!!!
i notice i can't ping it on my lan,but when a connect my phone directly on it, i can !
I live in Brazil, this week I bought two devices (Sonoff 4CH). One of them is not connecting to the Server.
Both devices are getting IP address and connecting to the router.
I did the following troubleshooting :
Another device works in the same conditions
Ping Servers Ok
Turned off all devices in my network, except for Cellphone and Sonoff.
Could you please help ?
Thanks in advanced.