I had no problems until :
1 I upgraded the firmware
2 There was the Chinese New Year
3 Sonoff made a server upgrade
Does anyone know which of these changes (if any) is the cause of the problems ?
Please refer to following methods if you device never online:
0.Our device just can be used with 2.4G network. Device need time to be online when pairing successfully.
1.Please refer to following link: http://support.iteadstudio.com/support/discussions/topics/11000001238
2.Not connect to wifi:
1)Please check the SSID and password, make sure they are entered correctly?
2)try to power off the device and router for some minutes ,and power them again.
3)Try to Make a smart phone as hotspot connect to Internet,use another smart phone connect device to this hotspot.
4)Your wifi name and password should be in English letters and numbers. No special letters allowed,and have better the length don’t beyond 20.
5)Please try to make your router haven’t password to connect device.
6)Change SSID channel to unique.
7)Disable router MAC filtering
8)Try to Change the router wireless setting from mixed mode 802.11g/802.11n to 802.11n only.
9)Or Try to Change wifi 2.4GHz network to WPA TKIP mode or no security mode.
3.Not connect to router:
1)Try to ping our server:eu-disp.coolkit.cc(in EU), us-disp.coolkit.cc(in US).
For device ever online,please refer to following methods:
1.Please make device close to router
2.Disable the MAC filtering.
3.Try other router.
4.Please Unplug the device for several minutes, then plug it to power up again.
5.Try pairing again.
6.Try to change the router name to pairing again_ can it work?
am having the same problem with the recent purchase of t1 3 gang, keeps on disconnecting switches on and off automatically the lights when not connected to a router.
Hai paura di rimanere col tuo Sonoff senza internet e non poter accendere e spegnere i tuoi dispositivi ? Scopri come fare con la modalità LAN grazie alla mia guida completa.
gerard gerard
Hi,
My Sonoff has the problem that it frequently looses the connection to "the server".
When I Power on the Sonoff it connect to "the server". After some seconds the green LED is constantly green, and the Sonoff can be switched on/off via the App.
Some time (sometimes a few minutes, sometime 15 minutes) later the the green starts blinking "fast", and the App reports the device disconnected. Waiting for a reconnection does not change tis, it stays unconnected.
I checked that the Wifi Router is working.
When I remove power from the Sonoff and power it up again, the Sonoff "boots" and after some seconds the led is constantly green again, and is accessible by the App.
In this way the Sonoff is not able, so what can I do? I guess the Sonoff should reconnect automatically, or this not implemented?
Regards.
23 people have this problem