I discovered that the "Sharing Timeout" issue was only occurring when the master device was an Android. Apple's IOS typically works sharing.
I had the exact same problem, both phone have eWeLink v3.5.3 on android.
I tried to type manualy all the e-mail address and to have ny wife's phone conneted on the eWeLink app at the same time ==> It worked !
I just did here, right now and worked fine..
I do agree the way ITEAD does is bad, but at least it works. (for me).
I don't know if this is based on region as they use AWS but in Europe is working.
Now I have a problem with one smart socket that does not connect to my router, I have reset it 5 times and still, seems to be a defect.
I have followed the instructions and it still doesn't work. I have created 2 accounts on GMAIL and one on Yahoo. Neither of the 3 accounts worked for me. I have both the phones in my hand running the software at the same time.
I have tried creating 2 different accounts on Gmail. And 1 account on Yahoo. Neither worked for me.
I have had BOTH the phones opened at the same time, and still unable to share.
This should NOT be this difficult. There is a definite problem on ITEAD side.
The other device must be with the ewelink app open as well! If not, will never work!
To share device you must:
- Open ewelink app on your device
- Opend ewelink app in the other device that you want to receive the access shared
- Fill with the email to share and the other device will receive a message.
I hope that helped!
Same issue here. I can't share a device to an account using the email address. Please fix this issue. I am using your devices at my small business and this is an issue for us.
I found the Solution on their Chinese manual. It says both phones are need to be on line to get the share to work which means, your phone is sending the share command, your wife(whoever is receiving has to be on the ewelink app screen at the same time.
email worked on me!!! hope it helps!!! Love ewelink!!!!
Both phones must be logged to ewelink to the share happen.
Same problem here. I'm using EWeLink 3.3.3 and Sonoff Pow with with firmware 2.0.4. I'm trying to share this device with my son, but when I try to share with his email, I get the message: "Does not exist, please check".
I've tried with several ways: both cellphone with EweLink opened, with new accounting, same version, etc.