I'm trying to register on ewelink app but i don't receive the verification code. There's another way to get me registered?
I hope I didn't just buy something I cannot use.
The instructions read that this has been fixed, but it isn't.
I just loaded the app today -- newest version -- and it fails.
I am in the US and the register page asks only for phone number. Then popup says. "Failed to send email, please check network status." (Does that mean the eWeLink network is currently down??)
1. Failed to register eWeLink account with email address
Please update the APP to the latest version. This problem has been solved in the latest version.
Just received my new switches but cannot use them because I am unable to register using latest eWelink 3.2.1 app, the application never gives the option for entering an email address. Reinstalling the application, rebooting or selecting other countries does not help. I am on a Moto 5G Plus smartphone with Android 7.
I am in India. I had the same problem. So from the app, I mailed them giving my email and the mobile number with country code I was trying to register. I then called their office in China by phone and someone who spoke Mandarin told them which email ID I sent my request from. I got a reply in 4 days with the OTP given over email which worked (4 hours after receiving the mail) to register the account.