ITEAD Customer Care Center

I have a few Sonoff basic and just bought a new Sonof POW. There is no power on state select for Sonoff POW as there is for Sonoff basic. I want to make sure that my Sonoff POW is always on when it is powered again after a power cut. Any idea what should I do?

Minh Nguyen: there is this functionality - look in the device setting menu. Check you have firmware 2.0.4

This is the snapshot of Ewelink App.

There is no "cloud button" to update to newer version (2.0.4).

I have been reinstalled the application, remove device then add device again, change the smartphone, but it seems that firmware version 2.0.2 is the latest version.

Is there any way to update to newest version?

Why closed? I updated one device on 2018 march.

I need more device to upgrade from 2.0.2 to 2.0.4, because the most feature is keep power state.

Thanks!

I own many Sonoff PoW and they all were updated to 2.0.4.

But now 2 devices with fw 2.0.2 I bought this month can't get an update to 2.0.4. 

Any suggestions will be appreciated.

Hi all, We have successfully installed and updated around 60 units from 2.0.2 to 2.0.4 in beginning of April 2018 (mostly pow's and a few basic versions). Then we needed to start a new project 4 days ago, and all of a sudden none of the POW device can update the firmware anymore,they are all stuck on v2.0.2 (tested 19 new units). The sonoff basic version has no problem,can still update the firmware fine. We tried different accounts, different wi-fi networks.deleting the units, reinstalling the units, reinstalling the ewelink app, tried with IOS devices and Androids. We do require the power on state and loop functions of 2.0.4 and beside having wasted a lot of time in testing the pow units, I find it quite annoying, cause besides the inability to update from 2.0.2 (latest software according to the app) the units perfectly perform all the functions of 2.0.2.

Can anyone give us any ideas of what the problem is.
Is it a Sonoff issue or a Ewelink issue?

And how can it can be solved fast?

Many thanks

I think it's not a random issue. I think SONOFF wants to buy the newer POW R2 device to use this feature.

this is not an elegant move from SONOFF team. Why not reply admin or support to clear this situation?