Start a new topic

Sonoff Switch "Network Unavilable" Problem


I have 2 Sonoff Switch

a). Sonoff Th16 (Purcchased it from Amazon UK)

b). Sonoff Simple  (Got it from Ali Express)

I have issues that in EWelink it often says "Network Unavailable" And after few minutes it start work, Some time it says offline.

All is happening automatically and kept repeating whole day.

Internet is Stable and no issues in it.

Not sure whats issue?

is there any current maintenance or Repair work going on in

Can you please check is it common for all users from last 1 week.


6 people have this problem

Hi Parambir,

It looks its their server issue and at last now they know about it and acknowledge it.

Hopefully it will be sorted out in next few days.


I have twelve (12) Sonoff devices and i am having exactly same problem. My other smart-home devices are working perfectly fine.

Since this problem has occurred, i feel like i've gone back into 20th century :( 

1 person likes this

What makes you feel they have acknowledged and are working on it? @Haroon

@everyone   after moved account to eu server work and stable!


Can you guide us as to how to move the account to eu server? Thanks

@ parambir , no confirmation, just an email that we have diagnosed the issue and fixing it.

As per EU, they did not do it as told me that it may have to change more things too.

Looking forwards


sam problem from Turkey. Any solution?

Hi any solution to all of the above, over the last few months constantly getting 'network unavailable' on several devices.? Thanks
Login or Signup to post a comment