TH16 - temperature stuck at 85 degree C : ITEAD Customer Care Center

A

Albinas Ančius

started a topic 10 months ago

After upgrade from 3.3.0 to 3.3.1 temperature stuck at 85 degree C.

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Carl English

said 8 months ago

Itead, please removed "SOLVED" status from the post submitted previously by Gerhardt. We need the firmware release fixed

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Jerry Norbury

said 8 months ago

Carl - I have reopened a new bug report.

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Gennady

said 8 months ago

3.2.2 vers All ok

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Alberto Greco

said 8 months ago

I would like to downgrade to 3.2.2 version, but I have the 3.3.1 and I don't know how to revert.

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Luigi Vergari

said 7 months ago

when will an update that corrects the temperature problem be released?

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Robert Barta

said 7 months ago

I have a problem with humidity, still 100%

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Rogerio Mota

said 7 months ago

At my TH10 I get the correct values of temperature and humidity at start but never update. If I reboot get correct values again but never change.

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PAUL CONNOLLY

said 7 months ago

Solved ! Had the exact same issue, temp stuck at 85 deg, the probe does not fully insert to the th16 unit, What you need to do is widen the hole with a step drill bit, you will notice the difference straight away, when you insert the plug again, it goes further in, ever so slightly, however this makes all the difference, and the probe start reading accurately Good luck

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Rochase

said 7 months ago

Same problem as Rogerio except on the TH16. Humidity/Temperature is only accurate when device is turned on or the sensor is reconnected and stays at the same value/never updates.

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Chrisitan Sandberger

said 7 months ago

I bought a new TH10. Doing a firmware update to version 3.3.0 right at the beginning. Now I noticed that the humidity display in the app is always the same. Only after I disconnect the device from the power or I plug the sensor out and in again the value is updated.

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Nick Bratanov

said 7 months ago

Same thing with humidity on TH16 + AM2301. It only changes on device reboot and stuck at this level until next reboot.

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Chrisitan Sandberger

said 7 months ago

Quote from the Support Team:

I'm so sorry it's a problem with the software, not the hardware, the result would be the same if we send you a replacement. So we recommend waiting for the new firmware.

To the question when it comes to a new firmware update the following answer was given:

we will update the firmware version in the new year, please wait

Now it is time to wait and drink coffee

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Nuno Araújo

said 19 days ago

Hello My th16r2 with 3.4.1 firmware os getting this error.. 85 degres this problem affects more users ?

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Mario Bianchi

said 18 days ago

Yes, re-sell Sonoff in my country and have notices much more issues. Mostly related to the connector not seating well in the socket, what is one of the causes to provoke the 85 degree reading. I now make the cabinet hole bigger in all the units I resell so the cabint plastic does not interfere with the connector. That helps most of the times. There is definitely an "oportunity for improvement" on the product side cause this is the most failing device on the entire Sonoff line cause of that issue. Regards, Mario.